At Abode Homestay, we are committed to providing our customers with high-quality Homestay services. We understand that sometimes circumstances may necessitate a refund. Please review our refund policy below to understand our guidelines and procedures regarding refunds.
We offer refunds in the following situations:
- If at the time of making the reservation, a Free-Cancellation rate-plan / cancellation policy is chosen.
- In case we are unable to provide the accomodation.
For amounts paid to us, you must contact us by writing an email requesting the refund with the following information:
- Your name and contact information.
- Copy of your complete reservation voucher as attachment.
For amounts paid to an Agent, Booking Portal / OTA, you must contact the concerned payee party.
Once we receive your refund request, we will review it to determine its eligibility. We may contact you for additional information or clarification if necessary. The processing time for refunds is 3 banking days after approval of the refund by us.
Refunds will not be provided in the following situations:
- If at the time of making the reservation, a non-refundable rate-plan / cancellation policy is chosen.
- In case of an unmarried couple makes a reservation.
If you have any questions about our refund policy or need to request a refund, please contact us. We are here to assist you and address any concerns you may have.
We reserve the right to revise this refund policy at any time. Any updates to the policy will be communicated to our customers through our official communication channels. We recommend reviewing this policy periodically to stay informed about any changes.
In addition to above
are also agreed upon by you / guest / customer / supplier.